Frequently Asked Questions

Product Information

Do you test on animals?

Our products and ingredients are 100% cruelty free. We do not and will never be test on animals under any circumstances.

Do you use paraben?

All of our products are currently formulated without parabens and are totally safe.

Do your products contain fragrance?

Generally not, but some of our product contains fragrance. Where possible, we use fragrances which do not contain allergens and which should cause fewer problems. If you are particularly concerned with fragrance, please check the list of ingredients on product pages and look for “Parfum” or “Fragrance”.

Can I use your products if I have sensitive skin?

Absolutely yes! All of our products are formulated to ensure minimum allergic reactions. 

However, if you are particularly concerned with sensitive reactions in the past following the use of skincare products, we advise you to carry out a patch test on the inside of your forearm before putting the skincare on your face. 

  • Apply a coin-sized amount of the product to the inside of your forearm or wrist and leave it on for a whole day
  • If the area becomes red or has any form of reaction, then the product probably contains an ingredient that is not tolerated
  • If there is no reaction, then you can use the product confidently
I am allergic to nuts, can I use your products?

Some of our products contain nut extracts such as Almond Oil Extract for their nourishing properties. Therefore, we advise you to check the full ingredient list on product to look out for any nut extract that you might be allergic to.

What is the expiry date of your products?

The shelf life of our products is three years when unopened and stored at room temperature.

Once opened, the products need to be used within a certain period. This is known as the 'period after opening' (PAO). Please refer to the period after opening (PAO) symbol to identify the lifetime of the product.

How do I store your products?

We recommend storing our products in a dry cool place away from direct sunlight to avoid any quality deterioration.

Order Information

Can I cancel or modify my order?

We kindly ask that you review your order carefully before placing it to ensure that all information and the contents of your order are correct. Any request for modification or cancellations should be sent to quoting your order number in the title within 1 hour of purchase. Although we will do our best to accommodate changes and cancellations, we cannot guarantee that the order can be modified or cancelled once an order is placed. 


Please contact us at for assistance.


Otherwise, if the order has already been shipped, we are happy to take returns that you don't mean to order (given the items are returned in saleable conditions).

Can I change my shipping address on an order that’s been placed?

We cannot guarantee to update or amend shipping addresses once an order has been placed. If there is an error in your shipping address, we kindly recommend requesting a cancellation and placing a new order with the correct shipping address.

What payment methods do you accept?

Online we accept Visa, MasterCard, American Express, PayPal, ApplePay.

If you wish to pay by bank transfer, please contact us at

How do I check my order status?

You can log in and view order status under "Order History".


If you have checked out as a guest, an email confirmation with tracking number will be sent to you once the order is shipped.


Need extra help? Please let us know at

Shipping, Returns & Exchanges

For information about shipping, returns and exchanges, please refer to our "Shipping & Returns" page

Can't find what you're looking for?

Send us an email and our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at